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Customer service has  become the
most important area in any organisation

It is evidenced by the increase in searches on Google for “customer service” – and it is at the highest in recent years.

Customer Service Recovery

Ensuring your customer service is at its peak

Image by Amy Hirschi
About me

Hello I'm Jacqueline, a Customer Service Recovery Coach. My role is to assist organisations to evaluate their customer service processes and/or procedures. And yes, at times to rescue and revitalise your customer service team

My Story

I have been working as a Customer Service Recovery Specialist in a variety of industries including Federal and State Governments, SME's and also within the Corporate sectors. I have an MBA from Macquarie Graduate School of Management NSW, and I am a certified Fellow of the Customer Service Institute of Australia, and have been awarded an Australian Medal for Leadership.   

About
My Story
Services
My Services

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Approach
People Focused Approach

I can make a huge difference to You and Your Customer Service Team

which of these images imitate your team currently?

Relationship Coaching Session

This service is a favourite among many of my clients, as it is often one of the keys to where we can get right down to the nitty gritty of understanding what are the real issues, how can I help with  your clients, team-members and/or clients.

 

My job is to give you the tools and techniques to achieve a new and improved call centre, customer service. Call now to schedule a review of your Customer Service processors, procedures and current practices.

Relationship Coaching Session

Life throws many surprises at us, and while we cannot predict the outcome of any situation, we can take control of how we respond to certain situations.

 

With my coaching sessions, you’ll learn about acceptance and how to exert your power of choice over whatever life may throw at you.

Relationship Coaching Session

Life throws many surprises at us, and while we cannot predict the outcome of any situation, we can take control of how we respond to certain situations.

 

With my coaching sessions, you’ll learn about acceptance and how to exert your power of choice over whatever life may throw at you.

Contact Me!

  E: csrecovery@bigpond.com  |  M: +61 4 2731 2914

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"It takes months to find a customer...
seconds to lose one."

 

Vince Lombardi

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