Customer service has become the
most important area in any organisation
It is evidenced by the increase in searches on Google for “customer service” – and it is at the highest in recent years.
My Story
I have been working as a Customer Service Recovery Specialist in a variety of industries including Federal and State Governments, SME's and also within the Corporate sectors. I have an MBA from Macquarie Graduate School of Management NSW, and I am a certified Fellow of the Customer Service Institute of Australia, and have been awarded an Australian Medal for Leadership.
My Services
People Focused Approach
I can make a huge difference to You and Your Customer Service Team
which of these images imitate your team currently?
Relationship Coaching Session
This service is a favourite among many of my clients, as it is often one of the keys to where we can get right down to the nitty gritty of understanding what are the real issues, how can I help with your clients, team-members and/or clients.
My job is to give you the tools and techniques to achieve a new and improved call centre, customer service. Call now to schedule a review of your Customer Service processors, procedures and current practices.
Relationship Coaching Session
Life throws many surprises at us, and while we cannot predict the outcome of any situation, we can take control of how we respond to certain situations.
With my coaching sessions, you’ll learn about acceptance and how to exert your power of choice over whatever life may throw at you.
Relationship Coaching Session
Life throws many surprises at us, and while we cannot predict the outcome of any situation, we can take control of how we respond to certain situations.
With my coaching sessions, you’ll learn about acceptance and how to exert your power of choice over whatever life may throw at you.
"It takes months to find a customer...
seconds to lose one."
Vince Lombardi